help center
Returns & Refunds
Return Eligibility
Return Eligibility
We want you to love every FOREIA purchase. If you’re not completely satisfied, eligible items may be returned within 30 days of delivery.To qualify for a return, items must:
Be unworn and unused
Be in their original condition
Include the original jewelry box and any included packaging
Show no signs of damage caused after delivery
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
Non-Returnable Items
For hygiene and safety reasons, earrings cannot be returned or exchanged once they have been delivered.
The following items are also non-returnable:
- Final sale items
- Gift cards
- Personalized or customized products
- Items that have been worn, damaged, altered, or are missing original packaging
If your earrings arrive damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.
How to Start a Return
How to Start a Return
To begin a return:
- Contact our Customer Care team through the Contact Us page.
- Include your order number and the reason for your return.
- Wait for return instructions before shipping your item.
- Package the item securely using its original packaging.
- Ship your return using the instructions provided.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from FOREIA.
Returns sent without prior authorization may experience delays or be refused.
Refund Process
Refund Process
Once your return is received, it will be inspected to ensure it meets our return requirements.
If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
- Original shipping charges are non-refundable unless the return is the result of our error.
We’ll notify you by email once your refund has been processed.
Exchanges
Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, simply:
- Return your eligible purchase.
- Place a new order through our website once your return has been approved.
This helps us process orders more quickly and ensures product availability.
Damaged or Incorrect Orders
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the shipping packaging, if applicable
We’ll review your request and work with you to find the best solution as quickly as possible.
Still have questions?
Our team is happy to help.