CUSTOMER CARE
Shipping & Delivery
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Shipping & Delivery
Order Processing
Order Processing
Every FOREIA order is carefully prepared to ensure it meets our quality standards before shipment.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with tracking information.
During product launches, promotions, or holiday periods, processing times may be slightly longer.
Shipping Options
Shipping Options
Shipping rates and delivery estimates are calculated during checkout based on your delivery address.
Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery times begin after your order has been processed.
Free Shipping
Free Shipping
We offer free standard shipping on orders of $70 or more (before taxes and discounts, if applicable).
Orders below this amount will have shipping calculated during checkout.
Order Tracking
Order Tracking
As soon as your order ships, we’ll send a shipping confirmation email containing your tracking number.
Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear after your package has been scanned.
Changing or Canceling an Order
Changing or Canceling an Order
If you need to make a change, contact us as soon as possible.
Orders may be canceled within 24 hours of purchase.
Shipping address changes must also be requested within 24 hours.
After 24 hours—or once an order has entered processing—we’re unable to cancel the order or change the shipping address.
International Shipping
International Shipping
International shipping availability and rates are shown during checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their destination country.
Delivery times may vary depending on customs processing.
Delivery Delays
Delivery Delays
While we work hard to deliver every order on time, occasional delays can occur due to weather, holidays, customs clearance, or carrier-related issues.
Once your package has been shipped, delivery timelines are managed by the carrier.
Lost or Stolen Packages
Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it:
Check around your delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
If you still need assistance, contact FOREIA and we’ll do our best to help investigate the issue.
Still have questions?
Our team is happy to help.