CUSTOMER CARE
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Whether you have a question about your order, our jewelry, or anything else, we'd love to hear from you. Our team is here to help and will respond within 24 business hours.
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Popular Questions
Order Processing
Order Processing
Every FOREIA order is carefully prepared to ensure it meets our quality standards before shipment.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with tracking information.
During product launches, promotions, or holiday periods, processing times may be slightly longer.
Shipping Times
Shipping Options & Delivery Times
Delivery times begin after your order has been processed.
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping (when available): 2–3 business days
International
- Estimated delivery: 7–21 business days, depending on destination and customs processing.
Please note that delivery estimates are not guaranteed and may vary due to carrier delays or local customs procedures.
Order Tracking
Order Tracking
Once your order has been shipped, you’ll receive an email containing your tracking number.
Tracking information may take up to 24–48 hours to become available after shipment.
If you haven’t received your shipping confirmation within a few business days, please contact our Customer Care team.
Shipping Address
Shipping Address Accuracy
Please review your shipping address carefully before placing your order.
FOREIA is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error, contact us as soon as possible. While we’ll do our best to help, we cannot guarantee changes once an order has entered processing.
Shipping Rates
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, FOREIA may offer free shipping promotions. Any applicable offers will be displayed during checkout.
Lost or Damaged Orders
Delays, Lost & Damaged Packages
While we work with trusted shipping partners, occasional delays may occur due to weather, carrier disruptions, or other circumstances beyond our control.
If your package appears lost or arrives damaged:
- Contact us within 7 days of the expected delivery date.
- Include your order number and any relevant photos if the package was damaged.
- We’ll work with the shipping carrier to help resolve the issue as quickly as possible
International Orders
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
These charges are not included in your purchase price or shipping cost and are determined by local customs authorities.