CUSTOMER CARE
Returns & Refunds
CUSTOMER CARE
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Returns & Refunds
Return Eligibility
Return Eligibility
Eligible items may be returned within 30 days of delivery if they are:
Unworn and unused.
In their original condition.
Returned with the original jewelry box and packaging.
Free from damage caused after delivery.
Returns that don’t meet these conditions may be declined, subject to applicable consumer protection laws. This policy does not limit your legal rights regarding faulty or misdescribed items.
Non-Returnable Items
Non-Returnable Items
For hygiene and safety reasons, earrings cannot be returned or exchanged once they have been delivered.
The following items are also non-returnable:
Final sale items
Gift cards
Personalized or customized products
Items that have been worn, damaged, altered, or are missing original packaging
If your earrings arrive damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.
How to Start a Return
How to Start a Return
To request a return:
Contact our Customer Care team with your order number and reason for return.
Wait for return instructions before shipping your item.
Securely package the item in its original packaging and follow the instructions provided.
Return shipping costs are the customer’s responsibility, unless the item is damaged, defective, or incorrect.
Returns sent without prior authorization may be delayed or refused, subject to applicable consumer protection laws.
Refund Process
Refund Process
Once your return is received, we’ll inspect it to confirm it meets our return requirements.
If approved:
Refunds are issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
We’ll notify you by email once your refund has been processed.
Exchanges
Exchanges
We currently do not offer direct exchanges.
If you’d like a different item, simply:
- Return your eligible purchase.
- Place a new order through our website once your return has been approved.
This helps us process orders more quickly and ensures product availability.
Damaged or Incorrect Orders
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
Your order number
A description of the issue
Clear photos of the item
Photos of the shipping packaging, if applicable
We’ll review your request and work with you to find the best solution as quickly as possible.