CUSTOMER CARE
Frequently Asked Questions
CUSTOMER CARE
How Can We Help?
Frequently Asked Questions
Orders
Order Changes & Cancellations
Can I cancel my order?
Cancellation requests must be submitted within 24 hours of purchase. Once processing begins, cancellation may no longer be possible.
Can I change my shipping address?
Please request address changes within 24 hours of purchase. Changes cannot be guaranteed once processing begins or the order ships.
Can I modify my order?
If your order hasn’t entered processing, we’ll do our best to accommodate your request. Please contact FOREIA as soon as possible.
These policies do not limit any rights provided by applicable consumer protection laws.
Shipping
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays.
Do you offer free shipping?
Yes. Eligible US orders of $45 or more qualify for free standard shipping. International orders are subject to a $20 USD flat shipping fee. Free shipping is not currently available for international orders.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information when available.
Do you ship internationally?
Yes. FOREIA ships to Canada, Australia, and the United Kingdom, in addition to the United States. International shipping costs $20 USD per order.
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country’s regulations.
Returns & Refunds
Returns & Refunds FAQs
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging.
Are earrings returnable?
For hygiene reasons, earrings generally cannot be returned or exchanged, except where required by law or if they arrive damaged, defective, or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
How long do refunds take?
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Our policy does not limit any rights provided by applicable consumer protection laws.
Products & Care
What materials are FOREIA jewelry made from?
Materials and finishes are listed on each product page. Please review the product details before purchasing.
How should I care for my jewelry?
To help maintain its appearance:
Store in a cool, dry place.
Avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals.
Gently wipe with a soft cloth after wearing.
Can I wear my jewelry every day?
Many FOREIA pieces are designed for everyday styling. Proper care helps preserve their finish and appearance over time.
Payments & Security
What payment methods do you accept?
FOREIA currently accepts major credit and debit cards through WooPayments. Available payment options are displayed at checkout.
Is my payment information secure?
Payments are processed through WooPayments using its security measures. FOREIA does not store your complete card details on its own website servers.
Contact & Support
How can I contact FOREIA?
Visit our Contact Us page to reach our Customer Care team.
When will I receive a response?
We aim to respond to inquiries within 1–2 business days, excluding weekends and holidays.